Privacy Policy
Effective Date: 09/10/2026
Last Reviewed: 08/10/2026
Next Review: 08/10/2027
Welcome to Club Travel Corporate and Retail Services Limited (NI738704) trading as Clubworld Travel with VAT number 522345321.
This Privacy Statement explains how we collect, use, share and otherwise process your personal information when you enquire about, purchase or use our retail and leisure travel products and services, including through our websites, phone, email communications and other online and offline channels.
What information do we collect
Account Information
When you contact us, request a quotation, subscribe to our marketing communications, or purchase travel services from us, we collect information necessary to identify you and provide our services.
This may include:
• Name;
• Email address;
• Telephone number;
• Postal address;
• Date of birth;
• Passport information where required for travel;
• Emergency contact details; and
• Loyalty programme or frequent traveller membership numbers.
Where you make a booking on behalf of other travellers, we may collect similar information relating to those individuals.
Travel Information
When you make travel arrangements through us, we collect information required to organise and manage your booking.
This may include:
• Flight reservations;
• Accommodation bookings;
• Cruise reservations;
• Rail bookings;
• Car hire arrangements;
• Travel itineraries and preferences; and
• Other information required by travel suppliers.
Where necessary, we may also process information relating to accessibility requirements, mobility assistance, dietary requirements or other travel-related requests. Such information will only be processed where necessary to provide the services requested or otherwise permitted by law.
Payment Information
When you purchase travel products or services, we collect the payment and billing information necessary to process your booking and complete your transaction. This may include payment card details, billing information and transaction records. Payment information is processed using secure payment systems and retained only where necessary for operational, legal and regulatory purposes.
Technical and Website Usage Information
When you access our website or online services, we may automatically collect information about your device and how you interact with our services.
This may include:
• IP address;
• Browser type and version;
• Device identifiers;
• Operating system information;
• General geographic location derived from your IP address;
• Website activity and usage information; and
• Cookie identifiers and similar technologies. We use this information to maintain website functionality, improve user experience, analyse website performance, protect our systems against misuse, and support the delivery of our online services.
Cookies and similar technologies
We use cookies and similar technologies on our websites to provide essential website functionality, improve website performance, remember your preferences and better understand how visitors use our websites.
Some cookies are necessary for the operation of our websites, while others help us analyse website usage, improve our services and provide relevant content, products, services and marketing communications where permitted by law.
You can manage your cookie preferences through our cookie banner and browser settings. Please note that disabling certain cookies may affect the functionality of our websites and your experience when using them.
For detailed information about the cookies and similar technologies we use, the purposes for which they are used and how you can manage your preferences, please refer to our Cookie Policy.
How we use your information
Provide Travel Products and Services
We use your information to arrange and manage your travel bookings, prepare itineraries and travel documentation, process reservations, communicate important travel information, provide customer support, and manage your relationship with us.
Process Payments
We use your information to process payments, issue invoices and receipts, manage refunds where applicable, and provide customer support relating to payments and bookings.
Operate and Improve Our Website and Online Services
We use technical and website usage information to maintain and improve our website, monitor performance, analyse usage trends, resolve technical issues, improve customer experience, and measure the effectiveness of our content, products and services.
Operate and improve our business
We use your information to administer our business, maintain appropriate records, manage customer relationships, comply with internal policies and procedures, perform accounting and financial activities, improve our products and services, and support business planning and operational management.
Marketing Communications
Where permitted by law, we may use your information to provide information about products, services, promotions, competitions and travel offers that may be of interest to you. You can opt out of marketing communications at any time.
Prevent Fraud and Protect Our Business
We may use your information to detect, investigate and prevent fraud, misuse of our services, criminal activity, security incidents, and other activities that may affect our customers, employees or business.
Comply with Legal and Regulatory Obligations
We may use your information where necessary to comply with applicable laws, regulations, court orders, government requests, travel security requirements, taxation obligations, and other legal responsibilities.
Under what legal justifications do we process personal information?
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may process personal information on one or more of the following legal grounds:
Performance of a Contract
Processing is necessary to:
• Arrange and manage travel bookings;
• Provide travel products and services;
• Process payments;
• Issue travel documentation;
• Provide customer support;
Legal Obligations Processing is necessary to:
• Comply with taxation and accounting requirements;
• Meet travel security and immigration obligations;
• Respond to lawful requests from regulatory or government authorities; and
• Comply with applicable laws and regulations.
Legitimate Interests Processing is necessary to:
• Operate and improve our business;
• Prevent fraud and misuse of our services;
• Maintain the security of our systems and services;
• Improve customer experience;
• Analyse and enhance our products and services; and
• Defend and enforce our legal rights.
Consent
Where required by law, we rely on consent for certain processing activities, including certain marketing communications and the use of non-essential cookies and similar technologies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
How we share your information
We only share personal information where necessary to provide our travel services, operate our business, comply with legal obligations, or where you have requested or authorised us to do so.
Affiliates
We may share personal information within Clubworld Travel and its associated companies where necessary to provide our services, administer our business, improve our products and services, comply with legal obligations, and maintain appropriate operational and security controls.
Travel Suppliers and Travel Service Providers
We share personal information with travel suppliers and travel service providers as necessary to arrange and manage travel bookings and provide related services.
These may include airlines, hotels, rail operators, cruise providers, car rental companies, tour operators, insurance providers, Global Distribution Systems (GDS), booking platforms and other suppliers involved in your travel arrangements.
Travel suppliers and travel service providers frequently act as independent Data Controllers in respect of their own processing activities and are responsible for their own privacy practices.
We do not sell personal information to third parties for their own marketing purposes.
Service Providers
We may share personal information with service providers that perform services on our behalf, including:
• Information technology and cloud service providers;
• Payment processors;
• Marketing and communications providers;
• Data hosting providers;
• Customer support providers;
• Visa and passport support providers;
• Professional advisers, legal advisors, auditors and consultants.
These providers are only permitted to process personal information on our behalf and in accordance with our instructions and contractual requirements.
Business Insights and Analytics
We may aggregate and anonymise information so that it no longer identifies individuals. We use this information to analyse trends, improve our services, support business planning and develop insights into customer travel patterns and service performance. We may share aggregated and anonymised information with third parties.
Business Transfers
If we are involved in a merger, acquisition, reorganisation, restructuring, sale of assets, or similar business transaction, personal information may be disclosed to parties involved in that transaction where permitted by law and subject to appropriate confidentiality arrangements.
Legal and Regulatory Requirements
We may disclose personal information to regulatory authorities, courts, government agencies, law enforcement bodies, border control authorities and other organisations where we believe disclosure is required or permitted by law, regulation, legal process, or to establish, exercise or defend legal claims.
With Your Consent
We may also share personal information with third parties where you have requested us to do so, directed us to do so, or provided your consent.
How we protect and store your information
We maintain appropriate administrative, technical and physical security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
These measures include access controls, encryption where appropriate, secure payment processing, staff training, supplier due diligence, monitoring and security management procedures.
International transfers
The travel services we provide may require personal information to be shared with travel suppliers and service providers located outside the United Kingdom or European Economic Area ("EEA"), including jurisdictions that may not provide the same level of data protection as the United Kingdom or the EEA.
Such disclosures may be necessary to arrange and manage travel bookings, including reservations with airlines, hotels, rail providers, car rental companies, tour operators, cruise providers and other travel-related suppliers. Many of these organisations act as independent controllers of the personal information they receive for the purpose of providing their services and fulfilling contractual obligations directly with travellers.
Where personal information is shared with such suppliers, the supplier is responsible for complying with its own legal and regulatory obligations, including applicable data protection requirements. We encourage customers to review the privacy information provided by the relevant travel suppliers.
In addition, we may transfer personal information to our own service providers and technology partners located outside UK and the EEA where necessary for the operation of our business. Where we are responsible for such transfers, we implement appropriate safeguards in accordance with applicable data protection laws, which may include adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.
Regardless of where personal information is processed, we take appropriate steps to protect it in accordance with this Privacy Statement and applicable data protection laws.
Your rights
You may have the following rights in relation to your personal information, subject to applicable data protection laws:
• The right to be informed about how your personal information is processed;
• The right to access your personal information;
• The right to have inaccurate personal information corrected;
• The right to request deletion of your personal information in certain circumstances;
• The right to restrict or object to certain processing activities;
• The right to withdraw consent/opt-out where processing is based on consent;
• The right to data portability where applicable; and
• The right to lodge a complaint with a relevant supervisory authority.
Where available, you may be able to access and update certain information through your online account.
To exercise your rights, please contact us at enquiries@clubworldtravel.com. You also have the right to lodge a complaint with the Information Commissioner's Office.
We will respond to requests without undue delay and, in most cases, within one month of receiving your request. Where permitted by law, this period may be extended where a request is particularly complex or where we have received multiple requests. We will notify you if an extension is required.
Please note that we may retain certain information where required for legal, regulatory, accounting or legitimate business purposes.
Changes
We may update this Privacy Statement from time to time to reflect changes in our business, services, legal obligations or data protection requirements.
Where material changes are made, we will publish the updated Privacy Statement on our website and, where required by law, notify affected individuals through appropriate communication channels.
The latest version of this Privacy Statement will always be available on our website and will display the effective date of the current version.
Questions
If you have questions or concerns about this Privacy Statement, or how we collect, use, share or otherwise process your personal information, please contact us at:
Compliance Email: enquiries@clubworldtravel.com
Club Travel Corporate and Retail Services Limited (NI738704) 26 William Street, Lurgan, BT66 6JA
In most cases, we will ask that complaints or requests be submitted in writing or by email. We will investigate all enquiries and complaints and respond within the timeframes required by applicable data protection laws.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority.
Data Protection in the United Kingdom
Further information about your rights and data protection laws in the United Kingdom is available from the:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
How long do we keep personal information for?
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Statement, provide our services, satisfy legal or regulatory obligations, resolve disputes, and establish, exercise or defend legal claims.
When determining retention periods, we consider:
• The nature and sensitivity of the personal information;
• The purposes for which it was collected;
• Legal, regulatory and contractual requirements;
• Potential litigation or dispute resolution requirements; and
• The need to maintain accurate business and financial records.
Different categories of personal information may be retained for different periods depending on the purpose for which they were collected and the legal or regulatory requirements that apply.
Where personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our retention policies.
Companies
This Privacy Statement applies to Clubworld Travel and its subsidiaries, associated companies, trading names and brands. A current list is available upon request by contacting enquiries@clubworldtravel.com
